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Role
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AGM – Capacity planning , Monitoring, Tools & automation, ID access management
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Job Level/ Designation
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M2
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Function / Department
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IT – Application Operations
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Location
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Pune
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Job Purpose
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The role is primarily responsible for capacity planning & avoid abrupt changes in response time with what if analysis of business requirements. Ensure thresholds are intact for agreed TPS & infra utilization.
Maintain & implement ID access management tools & associated integrations.
Using automations tools & RPA tools and the capability to identify & implement automations across the VIL along with maintenance of the existing tools is one of the key deliverables.
Explore & implement automation across the VIL IT operations landscape to facilitate smooth, faster & cost effective operations.
Event management configuration & management of alerts and resolve the alerts before it results in a business outage, Upkeep of Monitoring tools and agents to ensure legitimate alerts are generated and alerts to CI ratio is maintained
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Key Result Areas/Accountabilities
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- Capacity Planning & forecasting: ensure effective forecasting, optimization & augmentation considering business forecast and current utilization using tools for capturing data & analysis across infrastructure, applications & service levels.
- ID access management ensuring compliance to all systems, successful functioning of integrations & Security policy.
- Extensively participate in IT transformation projects for future ready platforms and provide inputs.
- Manage APM related changes on account of Technology initiatives like DC migration, Cloud migration, application re-platforming. Handle around 30000+ alerts per month
- Review of applications along with SME to find opportunities in alerts and configurations and feasibility of new alerts.
- Maintenance of tools & configurations of alerts & escalation automations.
- Review automation levels & implement RPA wherever applicable & viable.
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Core Competencies, Knowledge, Experience
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- Strong knowledge of IT capacity planning & forecasting& related tools & techniques
- Strong knowledge of IT services availability management
- Experience with IT automation tools & transformation projects.
- Good Knowledge of Server, cluster & Storage administration knowledge in physical, virtualized, private or public cloud environment, IT infrastructure, Datacenter Infrastructure & associated software.
- Experience with implementation & operation of monitoring tools & alert management of applications, services & infrastructure spanning across large scale data centers.
- Good understanding of ID access management tools & integrations
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Must have technical / professional qualifications
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- Graduate/Post Graduate in Computer Engineering/Application from renowned University
- Preferably certified in one or more automation technologies like Ansible/blue Prism.
- Preferably some infra certification in storage/OS/Cloud
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