AGM – Area Retail

Role

ARL

Job Level/ Designation

M2

Function / Department

Retail

Location

Bareilly

Job Purpose

• Drive and facilitate best-in-class customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA
•  "1. TNPS target achievement
• 2. EQ – LFS/SFS : achievement against target”
• "1. Postpaid RGA : Achievement against Target, through timely implementation of the infra build up plan and Project Parivartan
• MNP as % RGA
• Acquisition churn /T4M retention
• Base upgrade revenue
• Enterprise (non-mobility) revenue"
• No. of profitable Large Format Stores
• No. of profitable franchisees as per normative profitability grid (basis townclass)
• Overall COCA/RGA : actual vs budget
• Adherence to Cluster/Circle Retail Opex budget"

Key Result Areas/Accountabilities

"1. 100% HSW Compliance  and Zero fatality

2. NIP Penetration: %ge frontline earning at least 90% of target payout

3. Improve Gender balance in the team by 5% over LY

4. Reduction in Associate and FTE attrition

5. % of team completing recommended learning modules"

"1. App download for new activations

2. DID interactions

3. Activation of Digital Leads : O2D efficiency, where applicable"

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge – Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

•             Essential : Graduation – Regular

•             Desired :  post – graduation in business management/MBA

•             work ex: 5 – 7 years

•             Experience of retail store and customer relationship management

•             Revenue Target achievement and cost management.