AGM-Credit Operations

Role

AGM – Credit Operations

Function / Department

Customer Service

Location

Mumbai

Band

M2

Job Purpose

Job Purpose

The position is responsible for balancing between risk and revenue. The role involves monitoring performance of credit processes at circles and directing the circle credit teams. To ensure best in class on boarding process for better customer experience and to ensure assignment of appropriate risk category so as to assign appropriate credit limit and to manage risk, the position needs to review of MIS and observation of patterns and trends and being customer centric in all processes. It is also responsible for review of credit monitoring activities of centralized operations. The position is also responsible to lead and manage payment facilitation and billing operations for post-paid business. It needs to contribute to enhance pre due date collection, GOGREEN penetration, Direct Debit penetration. The position needs to continuously work on process improvement and thereby increase NPS Key Result

Key Result Areas/Accountabilities

Areas/Accountabilities

·To assist Head C & C in identifying the measures to increase collections, green bill and direct debit penetration and reduction in bad debts and cost

·To actively participate in VOC, ORM and other circle cross functional forums and ensure resolution of issues by working together with other teams

·To conduct regular visits to customers, defaulters, verification agencies, collection agencies, dialer agency, centralized operations, stores, dealers, printers, courier agencies for getting direct voc from internal / external customers

·To be part of the discussion held while finalizing any policy / schemes for effect of it from credit monitoring or fraud perspective

·To assist Marketing in segmenting subscribers

·To ensure compliance to DOT / PCI,DSS norms

·To ensure availability of adequate payment option for post-paid subscribers

·Bill delivery to entire base and ensuring all payments to get posted within TAT

·To ensure dispatch of refund cheques on TAT

·To increase credit bureau penetration

Core Competencies, Knowledge, Experience

• Credit risk management
• Receivables management (Collection expertise)
• Sound accounting / process / systems knowledge/ experience
• Strategic thinking ability
• Partner management skill

Must have technical / professional qualifications