AGM – Regional Credits Lead

January 9, 2023

Job Overview

  • Date Posted
    January 9, 2023
  • Location
  • Expiration date
    --

Job Description

About: 


Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Regional Credits Lead

Job Level/ Designation

Enterprise

Function / Department

VIBS CS

Location

Mumbai

Job Purpose

 

  1. Managing Credit and fraud risk of assigned cluster with a view to minimize bad debts and enhancing revenue for Enterprise Mobility  and Non Mobility products
  2. Managing Pre-due date activities

-Billing operations to ensure on time delivery of bill on mail and physical bills

            -Payment facilitation and processing to ensure best in class options available for post-paid bill payment

3. Managing and implementing key projects

4. Partner management

5. Business counterpart for IT actionable

 

 He/ She is responsible to create and implement policy guidelines to be followed by all functions to ensure standardization and uniform customer experience.

 

Key Result Areas/Accountabilities

  • To assist regional cluster VIBS CNC  Head in identifying the measures to increase collections, green bill and direct debit penetration and reduction in bad debts and cost
  • achievement of business KPIs through various measures
  • To actively participate in VOC, ORM and other circle cross functional forums and ensure resolution of issues by working together with other teams
  • To conduct and drive regular visits to customers(need base), defaulters, verification agencies, collection agencies, dialer agency, centralized operations, stores, dealers, printers, courier agencies  for getting direct voc from internal / external customers
  • Creation, review, implementation of  National credit policy  for VIBS Portfolio

 

  • To be part of the discussion held while finalizing any policy / schemes for effect of it from credit monitoring or fraud perspective
  • To assist Marketing in segmenting subscribers
  • To ensure compliance to DOT / PCI,DSS norms
  • To ensure availability of adequate payment option for post-paid subscribers
  • Bill delivery to entire base and ensuring all payments to get posted within TAT
  • To ensure dispatch of refund cheques on TAT
  • To increase credit bureau penetration
  • governance and review of on-boarding, credit limit assignment, credit monitoring, bill operations, payment posting and refund process
  • Manage key projects (billing / CRM system migration, new product launches)
  • Ensuring on time and accurate implementation of IT related enhancements
  • Leverage scale benefits and operating efficiencies (Focus on Cost, Productivity and Internal Business Process)

  

 

Core Competencies, Knowledge, Experience/Must have Technical qualifications

  • Credit risk management for VIBS Mobility and non- mobility portfolio
  • In depth process / system knowledge / experience
  • Project management
  • Strategic thinking ability
  • Capability to influence cross functionally under matrix structure
  • Analytics
  • Fraud assessment  management

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership