AGM-TL – Voice Core Ops

Role

Team Lead – Core Operations (Voice)

Job Level/ Designation

Asst. General Manager/M2

Function / Department

Network – Core

Location

Pune

CTC

Job Purpose

Manage end to end Core Operations, KPIs Monitoring, field support, Incident & fault management, hardware & backup operations, change management, project support & closure, CXX & complaint management

Key Result Areas/Accountabilities

• Responsible for Ericsson & Nokia Core KPI management
• Define & execute operations model to handle customer issues, project support & CXX management
• Field support during & post working hours as & when required. This also needs travelling & operating from different MTX locations in MNG as and when needed.
• Supporting SNOC teams like INM, FM, CHM, PM etc. to meet Circle Core KPIs
• Close coordination & working with various OEMs, vendors, SNOC & Corporate teams
• Ensuring Core services uptime & availability as per KPI thresholds
• Managing partners and driving partners to ensure delivery timelines are met
• Support spares, backup & MTX infra management for Core function
• Project governance & support
• Action plan & closure of periodic review meeting points with various functions & stakeholders
• Engagement with cross functional teams to innovate, influence &  achieve team goals
• Ensuring strict Process adherence & optimization for Core function
• Reporting & performance management for Core function

Core Competencies, Knowledge, Experience

• Experience in operations for Ericsson & Nokia CS Core and Nokia IMS Core , NDS HLR in Core Network
• Knowledge across various domains in CS Core, IMS Volte, Peering SBC IP POI management, Data etc. preferably in Ericsson & Nokia Core
• Experience in handling Core projects
• Experience in working under high pressure, large scale, dynamic, new technology transformation & high uncertainty environment preferable

Must have technical / professional qualifications

• BE or any equivalent technical qualification, management certification will be a plus
• Certification in any software skills or system Admin added advantage
• Strong understanding of Ericsson/Nokia CS Core call flows and various systems
• Hands on experience in handling large scale CS Core / Volte operations
• Experience in handling various processes like incident, fault, change, performance management is a must
• Project management experience
• Experience in handling reviews & management reporting
• Must have good analytical & presentation skills

Years of Experience

12+

Industries to look from

Technology companies like Telecom (Operators / Vendors) & IT who provide telecom services to end customers or run NOC operations

Ideal Organizations to look from

Direct reports

NA

1) Are you in Operations or service support role?

2) Do you have experience in handling CS Core operations?

3) Have you executed or supported any Network (preferably CS Core) project?

4) What is customer / user base that you have supported in operations?

5) Which technology & OEM you are best experienced in?

6) What is the biggest & best project that you have worked on till now?