Apprenticeship Trainee-M.Com/B.Com

Principal Responsibilities

Governance

·      Perform daily operations in accordance to Governance framework.

·      Execute the process towards the achievement of SLA.

·      Perform daily operations in adherence to business controls (SOD), and in compliance with SOX.

·      Participate in internal and external audit activities.

Business Partner Relationship Management

·      Maintain professional, efficient, and effective communication with internal and external customers.

·      Provide information on identified issues to support the Issue Resolution process.

·      Identify and Escalate issues based on the Escalation Matrix.

·      Provide input on MSA scope and SLA.

·      Provide information on process and services that can be delivered from the Solutions Delivery Center.

·      Responsible for process performance towards the achievement of agreed Service Levels.

·      Support the audit and documentation whenever it is required

·       

Organizational Business Development

·      Share potential business development opportunities.

·      Provide information required to the completion of Internal and External Benchmark activity.

·      Keep abreast of market trends and technology developments.

Delivery Team Management

·      Execute the process in a timely and accurate manner.

·      Perform timely and accurate execution of service deliverables.

·      Perform daily operations in the defined area with high quality and efficiency (including Period Close Activities).

·      Report process issues identified.

·      Maintain process documentation completeness and timeliness (accountant).

·      Acquire and apply team competencies in day today process performance.

·      Be familiar with and apply the back-up framework, trained Business Continuity scenarios and corresponding defined actions.

·      Support a culture of best practice, knowledge, and competency sharing between delivery teams.

Projects, Process and System Improvements

·      Support the development and evaluation of the Process Improvement Framework.

·      Support Process Improvement Implementation, Analytics, Solution Design, Realization and Optimization initiatives.

·      Support Business-Partner initiated System Implementations.

·         Support Solutions Delivery Center initiated System Implementations

Within the Shared Services team

·         Ensures fully aligned cluster / region OTC processes to ensure highly effective OTC delivery between the country and shared services team.

·         Is able to deliver against SLA’s and KPI/KII for OTC Cash App. and associated activities.

·         Ensures coordinated country /shared services feedback to customers is given as the issue resolution progresses and until issue is totally resolved.

·         Helps to develops root cause solutions to customer enquiries to prevent initial calls and to ensure fast, effective resolution of known issues

·         Shares in regular cross- functional meetings to discuss business updates, improvements and issues

Requirements

Benefits