Technical Integration- Team lead

Paytm is India's leading financial services company that offers full-stack payments & financial

solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team: 

Merchant integration team assists Paytm merchant with the integration of payment products. This team helps them to understand the payment flows and assist merchants with it’s

implementation.

About the role: 

You would be working as a SPOC in conjunction with the internal Online Merchant’s Tech/Success Rate

teams for Online & Enterprise Merchants in troubleshooting daily issues & providing resolution within defined SLA’s. Acknowledge and respond to Merchant tickets raised & providing end to end resolution within the defined SLA’s. Track open issues and update Merchants/ Internal Stakeholders as needed.

● Troubleshoot production issues to find the root cause and find solutions that may be related to

product configurations, server issues, or coding defects

● Acknowledge and respond to tickets submitted via following the defined SLA’s

● Act as a liaison between the client, and engineering teams to find quick and meaningful resolutions to

technical issues.

● Perform regular monitoring of production systems (Payments and Payouts)

● Track open issues and update clients as needed.

● Payments Gateway and Integrations knowledge is a plus (API and SDKs)

● Able to Analyze Transaction Failures, Payment Flows, API Issues & Staging Issues.

● Managed a team for driving efficiency & team development.

● Excellent team player with strong interpersonal skills and be able to interact with multiple internal

teams / Key account managers/ Customers.

● The individual will be maintaining the regular reports to be published, analysis of the data at hands,

and presenting the data as per requests.

● Coordinate with other departments for compatibility of all aspects of each project

● Develop comprehensive project plans along with key stakeholders

● Program manage initiatives that are driven centrally for Technology improvements

● Track Program/Project performance, specifically to analyze the successful completion of short- and

long-term goals

● Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp.

on Technology front.

Educational qualification: 

BE/ B.Tech/ MCA/ M.Tech or equivalent (With 4 + years of relevant experience in Applications & Production Support)

● High level of drive, initiative and self-motivation.

● Good knowledge of SQL & Linux environment.

● Basic knowledge of Java.

● A collaborative output driven program that brings cohesiveness across businesses through technology

● Improve the average revenue per use by increasing the cross-sell opportunities

● A solid 360 feedback from your peer teams on your support of their goals

● Respect, that is earned, not demanded from your peers and manager.

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!