BPO Supervisor
Job Overview
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Date PostedJanuary 23, 2023
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Location
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Expiration date--
Job Description
Roles and Responsibilities
– Manages a staff of professional-level team members or manages a team through lower-level supervisors manging healthcare Payer claims adjudication process
– Works within general policies and management guidance, independently determining approach to managing daily operations.
– Provides guidance and technical advice, becoming actively involved as necessary.
– Provides leadership of assigned departments through subordinate leaders.
– Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.
– Takes lead position in initiating client relationships, determining project scope and making executive presentations.
Requirements:
– Typically requires 6-10 years relevant experience
– Should be flexible work in night shift
– Includes 3-5 years managerial/ leadership experience.
– Advanced influencing and communication skills.
– Advanced client service skills and leadership capabilities.
– Advanced knowledge, understanding and application of project management principles and methodologies. Models excellent analytical / problem solving skills.
– Excellent organizational and time management skills.
– Ability to develop comprehensive and complex operational and strategic plans
Job Segment:
Project Manager, Manager, Technology, Management