Business Analyst -vendor management

OPENTEXT – THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

This role would be part of the OpenText Customer Solutions Group Revenue Operations group which is a specialized division providing niche-consulting services to enterprise customers. The OpenText CSG Group provides technical and industry expertise to assist in the delivery of content management service capabilities to empower and drive maximum value for end clients.

We are presently seeking a qualified individual to fill the role of Subcontractor Support Analyst at our Bangalore location. This role requires transactional, analytical & operational support within CSG Rev Ops organization which includes interfacing with a broad range of cross-functional positions in the assigned areas/regions.

It is a key position within the Business Operations team and will work closely with the Resource Managers.  The Subcontractor Support Analyst is responsible for ensuring partners are onboarded and able to submit accurate time and expenses; and coordinate with the regional resource manager to ensure the revenue forecast for partners is accurate. In this role, the individual will be responsible for resource tracking and allocation across consulting engagements, ensuring watch of margins, time and expense entry compliance, matching invoices to payments of partners, and working to ensure the organization meets its revenue and margin targets.

You are great at:

• Initiates & Maintains Vendor/Subcontractor process & procedures relating to:
  • Onboarding by maintaining contracts and approvals in repository.
  • Initiate workflows to setup vendors/subcontractors in all systems.
• Vendor Invoicing Process
  • Manage time conformance with Subco (interact to ensure all timesheet are entered) or support in uploading time in the system or time forecasted adjusted with Resource Management team
  • Receive, verify invoices from vendors against time approved in the tool
  • Once invoice is confirmed, transfer invoice to Finance team or AP team appropriately
  • Ensure the invoice is processed in AP/SAP portal for payment
• Termination / Renewal process
  • Ensure to deactivate subcontractor profile post all related checks
  • Ensure to end dates are updated ahead of time during renewals
• Vendor account reconciliation based on invoice receipts and costs based on invoices processed or time approved to determine the accrual amount
• Responsible to complete the Accrual process on a monthly basis
• Maintain Expense/PO tracker
• Maintain Vendor/Subcontractor documents in repository
• Determine the most efficient and effective way to implement improvements in systems, process & tools
• Establishes and maintains standard methods and processes based on industry best practices
• Responsible for developing/updating training materials
• Works with:
  • CSG – PS Field (Engagement Managers/Project Managers)
  • Finance, Accounting, A/P, HR & IT
  • Various other Professional Services / Revenue Operations groups including global PS and Regional ops teams

What it takes:

Experience: 2 – 5 years in Vendor Management / Subcontractor Support Analyst roles

Education: Bachelor/Master’s degree in business administrations (BBA/BBM/MBA) or equivalent degree in business/finance/economics/operations related discipline

• Strong Excel skills and analytical skills.
• Ability to work in a team environment
• Ability to work independently & self-learn
• Excellent attention to detail and analytical ability
• Excellent communication and organizational skills
• Creativity in finding solutions is a plus

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.