Customer Service Supervisor

(80%)  Production Planner  / Manages all planning inputs: Sales orders, OEM forecasts, custom / special orders, and strategic build plans.  /  Manages the planning function and the planning interface with OEM customers such as Volkswagen and Ford / Maintains consolidated sales forecasts in the MRP system. / Using the MRP system, translates the consolidated sales forecasts into a master production schedule / build schedule (MSW) / Performs load leveling on the build plan to allow for resource restrictions. (MPS)  / Evaluates and creates reschedule requirements for procurement team.   / Prepares and distributes weekly production schedules.  / Monitors daily schedule status and communicates scheduling problems or concerns to Supervisor (BTS)  /  Participates in the daily production meetings at START-UP.  / Confers with the Production Supervisor to determine the status of schedules and materials to revise schedules, as necessary, to meet customer demands.  / Assist to resolve problems with late shipments, material shortages, customer schedule changes, and cancellations of customer orders.  / Proposes, gains approval for, and leads implementation of improved planning methods, tools, and reports.  / Prepares production reports. 

(100%) Customer Service Representative  /  Attend customer calls, emails, and Meetings  /  Review customer demand variations weekly  /  Review customer portals in Covisint Ford and Volkswagen portal.  /  Attend weekly meetings with Volkswagen  /  Create pick list for customer shipments USA/MX.

Change Management / Plans engineering changes to ensure ECN instructions are clear and complied with; works with production and purchasing to stop procurement of material affected by change, keeps designated engineers and sales personnel informed of ECN implementation status. This is managed within MPL Change Engineer and Customer Service Representative.

Inventory Control  / Prepares, coordinates, and participates in physical inventory counts.  /  Manages the cycle counting program and troubleshoots quantity discrepancies.  /  Ensures inventory transactions and adjustments are processed.  /  Arranges the pull of material kits for orders.