DGM – Central Analytics (CXX/NPS/TNPS)
Job Description
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
| Role | Circle Performance and Optimization and Analytics |
| Job Level/ Designation | TL- Circle Performance and Optimization and Analytics |
| Function / Department | Technology (Planning & Quality) |
| Location | Pune |
| Job Purpose | In the highly competitive telecom business, Network Quality is the key differentiator |
| Of customer satisfaction. This role will be accountable for quality and performance of | |
| circle and to ensure prompt monitoring and Optimization to deliver superior voice & data experience to customers. | |
| Key Result Areas/Accountabilities | Network performance analysis through OSS/drive test/crowd sourced data and optimization to improve network quality (2G/4G/VoLTE) & customer experience |
| Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve performance. | |
| Network heath check to ensure consistent performance – drive SA Alarms/parameter audit. | |
| Implementation and acceptance testing of new node/features in co-ordination with partners, Central Quality & SNOC Team. | |
| Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 2G/3G/4G spectrum and Transmission BW upgrade etc | |
| Ensuring team development and synergy to deliver high performance culture and safety | |
| Deriving insights from Customer complaints analysis and recommend corrective | |
| actions | |
| Core Competencies, Knowledge, Experience | In-depth technical knowledge in radio network parameters & optimization 2G/3G/4G/VoLTE) |
| Excellent domain knowledge and hands on experience to use optimization tools Very good analytical skills to trouble shoot network quality KPI degradation/customer complaints | |
| Strong leadership and people management capability, Strategy handling skills, very good cross functional co-ordination.· | |
| Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented | |
| Must have technical / professional qualifications | B-Tech Electronics and Telecommunications with 15+ years of experience |
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
