Executive Director

• Experience with one or more ServiceNow HRSD project experience is essential
• Experience with HRSD
  • Human Resources Scoped App: Core and Lifecycle Events
  • Configuration of Employee Service Center
  • Employee Document Management
  • Human Resources Virtual Agent Conversations
  • Employee Journeys – Parental Leave of Absence
  • E-Signature
  • Performance Analytics – for Human Resources
  • Service Portal User Criteria
  • ServiceNow Mobile Request Native Application Screens and Applet
  • Walk-Up Experience configuration
  • Employee data conversion, mapping and migration
  • HRMS and Financial application integration with ServiceNow HRSD
  • ServiceNow HRSD integration with HRMS( Wiorkday, Successfactors, SAP HR, Oracle HCM ), Financials, ITSM instance integration
  • Employee experience integration with workplace tools and products
• Experience with ServiceNow instance assessment and recommendation
• Advanced ServiceNow technical skill – UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets
• Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP
• Knowledge and experience with integrations with middleware such as Workday, SAP, OKTA, AD, Event Management , Alarm integration, Azure, TIBCO, Kafka, MuleSoft, Dell Boomi etc.
• Integration with the surrounding systems/ applications.
• Configure, customize, develop, implement and administrate ServiceNow solutions focusing on HR practices
• Build workflows, write automated scripts and deploy required features
• Additional implementation knowledge of CSM, ITBM, PPM, Demand Management is added advantage
• Understanding and working of reports in ServiceNow
• Serve as a ServiceNow subject matter expert for HR and IT to suggest system improvements by studying current practices and designing modifications
• Recommends controls by identifying problems and developing improved procedures
• Work closely within an Agile Scrum team to progress on activities, resolve problems, publish progress reports and recommending actions
• Provide documentation and training to business teams
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise

Education, Certifications And/or Experience Qualifications

• 3+ years working on the ServiceNow platform
• Degree or equivalent, preferably in Computer Science or Information Technology
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) – Preferred
• ServiceNow Certified Implementation Specialist HRSD – Preferred
• ITIL Foundations Certification