Field Tech Senior Associate

Job Description

Role Responsibilities:

Be a contiributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day to Day Incident Resolution & Request Fulfillment aligned to ITIL Framework
Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required 
Learn new and emerging technologies 

Requirements and Preferences:

6 Months to 3 Years experience in End User Computing, IT Support, Asset Management needed
Stong troubslhooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must 
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills ( Written & Spoken ) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on rotational shifts 24×7
Travel including overnight domestic or international trips may be required
 

Role Responsibilities:

Be a contiributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day to Day Incident Resolution & Request Fulfillment aligned to ITIL Framework
Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required 
Learn new and emerging technologies 

Requirements and Preferences:

6 Months to 3 Years experience in End User Computing, IT Support, Asset Management needed
Stong troubslhooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must 
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills ( Written & Spoken ) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on rotational shifts 24×7
Travel including overnight domestic or international trips may be required
 

Role Responsibilities:

Be a contiributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day to Day Incident Resolution & Request Fulfillment aligned to ITIL Framework
Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required 
Learn new and emerging technologies 

Requirements and Preferences:

6 Months to 3 Years experience in End User Computing, IT Support, Asset Management needed
Stong troubslhooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must 
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills ( Written & Spoken ) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on rotational shifts 24×7
Travel including overnight domestic or international trips may be required