Field Tech Senior Associate

Job Description

Req ID: 219104 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in Mumbai, Mahārāshtra (IN-MH), India (IN).

Role Responsibilities:

Be a contiributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day to Day Incident Resolution & Request Fulfillment aligned to ITIL Framework
Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required 
Learn new and emerging technologies 

Requirements and Preferences:

6 Months to 3 Years experience in End User Computing, IT Support, Asset Management needed
Stong troubslhooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must 
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills ( Written & Spoken ) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on rotational shifts 24×7
Travel including overnight domestic or international trips may be required
 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.