Group Lead(Labelling)
Job Overview
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Date PostedOctober 28, 2022
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Location
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Expiration date--
Job Description
Job Description
Opening for Asst Manager – Operations with a Reputed MNC- Hyderabad
Location: Hyderabad
| Responsible for the end-to-end operations delivery |
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| Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations |
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| Be part of SLA discussion and ensure adherence to SLAs and improve operational performance |
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| Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc |
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| Provide coaching and feedback to team members to enable them to improve their performance |
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| Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements |
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| Drive reward and recognition activity on the floor | ||||||
| Client management and drive client feedback | ||||||
| Ensure compliance with internal policies and procedures, external regulations and information security standards |
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| Liaise with sales and solution design team to grow the account in similar lines of business |
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| Create a workforce requirement plan for the engagement when the team is growing and future business is expected |
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| Hold appraisal for Team and Team leaders in the Hierarchy . | ||||||
| Drive people initiatives and drive reduction of attrition and Shrinkage |
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| Monitor and drive Revenue management for the process |
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Requirements
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Good
Interpersonal & people management skills with good problem solving approach. Need to handle a span size of 50 – 100 HC
should possess knowledge in Labelling and 2D and 3D Data annotations should possess knowledge Aurora labelling / Labelling / Data Annotations / experience Good Interpersonal & people management skills with good problem solving approach. Excellent verbal & written communication & presentation skills Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills Ability to exercise managerial judgment and perform as a mentor Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills Leadership skills / Team Management Skills Knowledge of Client and end user requirement (Before starting floor management). Basic understanding and ability to trouble shoot issues and implement change as needed Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS Ability to drive results against SLA performance indicators |
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Benefits
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The applicant should be a confirmed full-time
employee of the organization. For lateral movement an employee has to complete 12 months in his/her current band while for vertical
movement it is mandatory to complete 18 months in current band as on the last day of this month. Candidate shall be responsible for all risk management & compliance
activities as applicable to this functional role. Minimum rating of G3 P3 / HVC MRin the last appraisal.
Applicant should not have been on a PCCP for the second time in the
current role,in the last quarter or current quarter.If the employee has been put on the PCCP for the first time in the current role,he/she is eligible to apply Employees can apply for lateral positions as well.
Before applying please get your LWPs corrected in the system. Employees
who have taken one or more than one unauthorized leave in last six months (from the date of Release of this IJP) are not eligible to apply for this IJP. |
