Managing requests assigned in a timely and accurate manner, contributing towards positive client experience of the end-to-end remediation process
Performing out-going / incoming calls, providing excellent customer service and assistance to the customers on CDD projects.
Taking ownership of remediation related problems as they arise working closely with all CDD functions to ensure bottlenecks are resolved in an efficient and timely manner.
Providing solutions to problems.
Adhering to all performance level agreements at all times
