Helpdesk Associate

IT
UP, Noida, IN
December 14, 2022

Job Overview

  • Date Posted
    December 14, 2022
  • Location
    UP, Noida, IN
  • Expiration date
    --

Job Description

"For more than 25 years, NTT DATA Services (formerly Dell Services) and SAP have collaborated to deliver hundreds of solutions for our clients across many industries to achieve better, faster and more sustainable business results with high performing, end to end and standards-based solutions. From strategic planning and implementation, to application management, outsourcing and the cloud, our global team of SAP professionals keep our client businesses running smoothly with proven methodology and innovative solutions for SAP transformation, modernization and management.

 

NTT DATA Services currently seeks a “HelpDesk Associate” to join our team in “Bangalore”.

 

 

 

-Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.

-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role

-basic MS troubleshooting.

-Basic computer knowledge.

-Basic TS on networking.

-Basic technical skills for troubleshooting on issues related to computers.

 

Requirements :

– 6 Months of experience.

– Good Communication Skills.

– rotational shift.

– Basic Technical TS skills."

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