Helpdesk Associate

UP, Noida, IN
January 23, 2023

Job Overview

  • Date Posted
    January 23, 2023
  • Location
    UP, Noida, IN
  • Expiration date
    --

Job Description

 

Helpdesk Associate – Service Desk (2018-288185)

 

 

Global End User Services

Requirements:

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24×7 support window

 

Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone only.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

1-2 years of industry experience. 12 months in the current grade is a mandate.





Job Segment:
Help Desk, Information Technology, Technology