Homes.Orissa>HDO.Operations.LCO>Territory Manager – LCO HDO>OR-Bhubaneswar-Chandaka-Circle

Odisha, India, Bhubaneswar
July 12, 2022

Job Overview

Job Description

What will you do?
  •  Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area
  •  Responsible for KPI delivery as per target
  •  Responsible for identification of improvement areas & define corrective actions
  •  Strength partner infra to ensure timely delivery
  •  Responsible for quality of installation /workmanship 
  •  Responsible for continuous improvement in customer experience
  •  Responsible for process & SoP adherence
  •  S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.
  •  Escalation handling for internal & external customers
  •  Optimum use of resources with planned productivity
  •  Responsible for timely material consumption 
  •  Partner Management – Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
  •  Work closely with all stakeholders to ensure smooth operations.
  •  Recommend process improvement to enhance customer experience 
  •  Responsible for seamless experience for customer during  entire life cycle with airtel and improve the CFI score 
  •  Improvement of Conversion, TAT, Quality of workmanship.
  •  Training of field resources.
  •  Gate meeting at defined frequency
  •  Visits are defined norms

Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have

  •  BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
  •  In depth knowledge of broadband/FTTH 
  •  Excellent analytical skills
  •  Innovative 
  •  Collaborative Relation Skills
  •  Vendor Management
  •  Good management and leadership skills.
  •  Self-Motivated and positive attitude person.
  •  Proactive and result oriented.
  •  Team Player.
  •  Customer interfacing skills. 
  •  Effective communication/interpersonal skills