Incident Manager
Job Overview
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Date PostedJanuary 17, 2023
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Location
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Expiration date--
Job Description
About this opportunity
We are now looking for an Emergency Management responsible for preventing (or minimizing impact of unavoidable) reoccurring incidents, by investigating/selecting possible reoccurring incidents, classification of problems, working out and distribution of preventive actions, and tracking of those actions (or a subset of these activities).
During an emergency event Emergency Management, you will be responsible to lead a team of experts and drive them towards an effective recovery of the service during an emergency including clear and concise communication of e.g. action plan to customer and other stakeholders.
- We believe in trust – we trust each other to do the right things!
- We believe in creativity – trying new things and learning from our mistakes!
What you will do
- Drive emergency recovery by leading and Facilitating the engaged team toward recovery of service in shortest possible lead times and best customer experience
- Secure Proactive emergency handling being accountable for the successful handover of activities associated with on-going emergencies
- Follow process, models & strategy and actively engage in improving Emergency Handling process and remote access tools
- Drive knowledge transfer
- Lead Performance Management by supporting the organization in ensuring and driving continuous/day-to-day improvements
- Classify and handle problem information
You will bring
- Change and improvement management experience
- Coaching and mentoring skills
- Knowledge sharing and collaboration skills
- Knowledge and experience on Artificial intelligence and machine learning
Additional Requirements:
- Ericsson Business Process knowledge
- Presenting and communicating information skills
- Passion for creating and innovating
- Ability to cope with pressures and setbacks
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com