Infrastructure Service Management -Gurgaon

Infrastructure Service Management (13257232)

Level – 11 -11 DDC2A

Project Role :Infrastructure Monitoring Practitioner

Budget- Max 65K

Hours: 8:00am to 5:00pm

3 years relevant

Project Role Description :

Perform event monitoring of system-generated and manual identification of events (non-voice).

Must have Skills :

Infrastructure Service Management

Good to Have Skills :

No Technology Specialization

Job Requirements :

Key Responsibilities :

1 Central Communication point for Major Incidents Driving the efficiency and effectiveness of the incident management process

2 Respond to user/client escalations and engage functional escalation and Management escalation as required

3 Participate in incident management meetings, drive initiate SRT bridges

4 Drive metrics for Hopping, backlog, reopen tickets ageing tickets

5 Identify process improvements driving Service management best-practice and process standardization

Technical Experience :

1 ITIL V3 Foundation certification

2 Knowledge of the connecting processes like problem, change, event management

3 Good and clear communication skills with multiple levels of an organization, including interaction with senior level business partners within the company/client

4 Excellent ability to manage multi task high priority efforts/ competing priorities and flexibility to adjust into 247 environments

5 Self-driven and resourceful to achieve goals independently as well as work well in gr

Professional Attributes :

247 incident mgmt

Weekend on call support

Handling P1/P2 bridge calls

Night shifts and rotational shift every month

Good communication skills

US holidays

Educational Qualification:

Graduate

Requirements

Infrastructure Service Management (13257232)

Level – 11 -11 DDC2A

Project Role :Infrastructure Monitoring Practitioner

Budget- Max 65K

Hours: 8:00am to 5:00pm

3 years relevant

Project Role Description :

Perform event monitoring of system-generated and manual identification of events (non-voice).

Must have Skills :

Infrastructure Service Management

Good to Have Skills :

No Technology Specialization

Job Requirements :

Key Responsibilities :

1 Central Communication point for Major Incidents Driving the efficiency and effectiveness of the incident management process

2 Respond to user/client escalations and engage functional escalation and Management escalation as required

3 Participate in incident management meetings, drive initiate SRT bridges

4 Drive metrics for Hopping, backlog, reopen tickets ageing tickets

5 Identify process improvements driving Service management best-practice and process standardization

Technical Experience :

1 ITIL V3 Foundation certification

2 Knowledge of the connecting processes like problem, change, event management

3 Good and clear communication skills with multiple levels of an organization, including interaction with senior level business partners within the company/client

4 Excellent ability to manage multi task high priority efforts/ competing priorities and flexibility to adjust into 247 environments

5 Self-driven and resourceful to achieve goals independently as well as work well in gr

Professional Attributes :

247 incident mgmt

Weekend on call support

Handling P1/P2 bridge calls

Night shifts and rotational shift every month

Good communication skills

US holidays

Educational Qualification:

Graduate

Benefits