IT Helpdesk-Mumbai
Job Overview
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Date PostedOctober 28, 2022
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Location
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Expiration date--
Job Description
Job Description
IT Customer Support Representative.
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PF Job Description –
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills : Desktop Management
Good to Have Skills : Engineering Technical Support
Role : Need to support for technical troubleshooting, change requests, and incident management for the customer's Microsoft Managed Desktop environment.
Skill: Excellent communication skills, Customer focused skills Good interpersonal skills, Strong troubleshooting skills, Ability to work with teams, High level of initiative
Minimum Skill Requirement: Bachelor degree in any stream with good communication Verbal and written analytical skills with 12-18 months of experience in relevant field
Candidate should be able to manage the IT operations in focusing the Customer Satisfaction
Ensuring to provide the operational support role in a multi-shift 7 x 24 x 365 and should be able to work across various shifts
Responsible for ensuring all incidents and outages are closed on time, properly documented, tracked, and resolution occurs
He / She should be able to provide workstation support like Installation of various softwares on desktops, User ID management, troubleshooting on Mail outlook, Monitoring and updating Virus updates in desktops.
Requirements
- Minimum 1 year Exp in IT service desk, IT Help desk.
- Good comms skills.
- Strong analytical capabilities, ability to interpret data, and provides business recommendations to mitigate business and operational
risks - Flexible to work in 24*7 model flexible shift and week offs
Benefits
PF+ESIC+Bothway Cab
