Lead Technical Support Specialist – Opentext VIM with ABAP

Technical Support
KA, IN, Bangalore
October 19, 2022

Job Overview

  • Date Posted
    October 19, 2022
  • Location
    KA, IN, Bangalore
  • Expiration date
    --

Job Description


 

OPENTEXT – THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The opportunity:

 

The OpenText ECM Technical Specialist team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the ECM (Enterprise Content Management) suite of products within customer environments.

 

You are great at:

 

  • Identifying and resolving customers' issues in a timely manner via telephone support and written correspondence.
  • Managing customer relationships and clearly documenting all interactions within the CRM application.
  • Providing suggestions for alternate support options for customer issues that are not related to Open Text's products.
  • Testing of Open Text product issues within various environments for validation and solution purposes.
  • Authoring technical documents for inclusion in the Knowledge Center Knowledge Base.
  • Collaborating with other departments and teams in troubleshooting issues.
  • Reporting software bugs and customer suggestions to SME

 

What it takes:

 

  • Engineering background with 8+ years of relevant experience.
  • 3  years of hands-on experience working on OpenText VIM
  • Strong skills in SAP workflow and ABAP Programming
  • 3 to 5 years previous experience working within a technical support environment
  • Experience with SAP R/3 and S4/HANA
  • Strong skills in ALV Report Development
  • Working Knowledge in SAP FI/MM modules (Technical) and business processes
  • Strong experience with SAP Fiori and Web services
  • Strong skills in dialog programming, building custom screens and transactions
  • Excellent phone and written communication skills required
  • Excellent problem-solving and organizational skills required
  • Willing to work in 24×5 shifts

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact [email protected].

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


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