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Role
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Location
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Manager Active Operations
M1
Mumbai
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Purpose
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To efficiently manage and maintain operations for National VoLTE, VoWiFi & Fix line VOIP Network (SME), so as to uphold a quake free network, and deliver quality customer experience through on-ground deployment of operational practices and guidelines.
To Collaborate with SNOC, MS-Partners, Vendors, circle teams & POI partners, with the objective to ensure timely & systematic execution of tasks & resolution of escalated issues.
Ensure Submission & notification to DOT so as to maintain 100% regulatory compliance.
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Key Result Areas/Accountabilities
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- VoLTE, CS Core & Signaling Product Operations
- Responsible for overall Governance of various Network Elements in CS Core, VOLTE, STP & HLR/HSS domain
- Managing technical activities in forefront as SW upgrades, Technical Audits, Network resilience, Configuration changes for National Network.
- Supporting Circle team for operation of all Core nodes, evaluating RISK and mitigation plan in planned and unplanned outages
- Initiate actions to keep bandwidth utilization under threshold.
- POI partner management & port allocation for POI augmentation across the circles.
- Ensure successful completion of VoLTE UAT test cases from operations point of view.
- Sharing & Implementation of Best Practices across Circles.
- Fulfil various SOX / Security Requests.
- Arranging new code opening & modification of routing for existing codes in all core nodes across circles.
- Spare management for resolving hardware faults in core nodes.
- Roll out of parameter changes/ software upgrades in core nodes.
- VoLTE Capacity Management
- Monitor of HW/SW utilization for all VoLTE network elements and optimize same in sync with planning.
- Publishing of Monthly Report 5th of every month & VoLTE Dashboard to TOP management.
- RCA Analysis & rectification of call failure and emergency issues reported.
- Proactive triggering to Project & Planning team to cater the increasing traffic in core Nodes based on current utilization.
- Maintain congestion free VoLTE network by regular tracking & initiating required actions to ensure capacity utilization within threshold.
- Regulatory compliance
- Notification to DOT for any Change in Core Network Architecture & Software for various VoLTE Nodes.
- Supporting Circle Team for TRAI security Audit.
- Ensure timely delivery of ADHOC data requirements of TRAI & DoT.
- Impact analysis & launch of VoLTE ICR in co-ordination with Business, RA, Circle teams, other operators within stringent timelines.
- Vendor/Cross functional Coordination
- Co-ordination with MS-Partner & Vendors to ensure completion of Operational tasks & resolution of escalated issues
- Coordination with SNOC & Circle Teams for various VoLTE Network related issues.
- Validation for impact of new software in co-ordination with PMS, Mediation, RA and other concerns.
- Transformations and Rollout
- Analysing business requirement for rollout of new project in network & sharing impact.
- Co-ordination with multiple stakeholders for new roll out & transformation projects on live nodes.
- Support to project team in various projects related to core network.
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Core Competencies, Knowledge, Experience
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- Minimum 6+ years of experience in Telecommunication Industry in Core/VoLTE Domain.
- Knowledge of Mobility Call flows, VoLTE Architecture, Telco Cloud, MSS, HSS, TAS, CSCF and SIP protocol will be preferred
- Good communication and presentation skills
- Ability to drive the Project/activity independently
- Prompt Co-ordination with vendors, internal teams & top management
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Must have technical / professional qualifications
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- BE/B.Tech (E&C). preferably from reputed institution. Cloud Certification (will be a plus),
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Years of Experience
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6+ years of experience.
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