Manager – Regional Account Service Manager
Job Description
Role |
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Job Level/ Designation |
M1 |
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Function / Department |
Customer Service/Enterprise |
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Location |
Indore |
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Job Purpose |
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Key Result Areas/Accountabilities |
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Core Competencies, Knowledge, Experience |
Good communication skills Analytical Thinking Building Team Commitment |
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Must have technical / professional qualifications |
• Essential : • Desired : 1)Powerful influencing & negotiation skills 2)Effective communication & relationship management Skills 3)Proven ability to function with in matrix organization 4)Strong analytical skills & ability to balance conflicting Business & customer interests. 5) Experience in handling CS in a B2B environment. • work ex: 1)3 to 5+years of experience in face 2 face customer Management. 2)Ability to manage “C”level engagement 3)Prior experience in B2B or Telecom B2B
• Education:1)University Degree/MBA along with technical Qualification or equivalent. 2)ITIL certification on foundation
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