Manager – Regional Collection(Non-Mob)

Role Title

 VIBS RM- Non Mobility

Position No

 12148

Function

VIBS

Sub Function/ Vertical/ Department

VIBS CS

Band

M1

Reports to Role (Position No)

Circle   VIBS CNC Lead

Location

Circles

Date of last update/approval

1. Organisation Structure

CORPORATE VIBS CNC HEAD-REGIONAL

CLUSTER CNC HEAD-REGIONAL

VIBS CIRCLE CNC Lead- VIBS RM-Non  Mobility

Add/removes roles as required to capture the Organisation structure accurately

2. Job Purpose (In one or two sentences)

This position is responsible for managing Circle  Receivables with a view to minimize bad debts covering the receivables of enterprise Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS, Madvt Ctrl S,CAL  .He/She has to manage and drive the Circle Fixed Line corporate collections of the CNC Function  with close Co-ordination   with  corporate collection In-charges at Zones (Field )& various functional verticals, dunning team, Customer service (retention, VIBS )  S&M, Bill Logistic, in order to attain Collection performance as per agreed targets, ensuring low forward flow, with low bad debt and acting as a catalyst for the revenue growth by ensuring timely collections , whilst complying with agreed National Credit policy guidelines as also with all regulatory norms . Process improvement and thereby increase NPS and CSAT. Role is also responsible to support business by ensuring world class customer experience to retain the VIBS Customers   and enhance revenue through customer life cycle management processes.

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3. Key Accountabilities / Key Result Areas (Max 5)

• Achievement of Business KPIs OF Circle FOR VIBS NON Mobility
• Monitoring  and Co-ordinating with CIRCLE /Zonal Team on achievement of Monthly and Quarterly Target

• Collection and Bad Debts Performance
• In Vol. Churn Reduction
• Cost of Collections within Budget
• New Initiative and Automation
• Team Development and training of Agency Team
• GST/Summary Bill//Payment Posting/Reconciliation
• Bill Dispute resolution with CFT team
• Review , HSW/NCP /SOX/SOP compliance, On account clearance, Clearance of open BRs, preparing of Provision's , preparing of Credit notes, adhoc dunning

• Cross functional coordination to achieve organisational goals
• Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency
• Explore new avenues for cost reduction and efficiency improvement

Ensure Process Compliance

4. Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)

• Credit risk management
• Receivables management (Collection expertise)
• Sound accounting / process / systems knowledge / experience
• Strategic thinking ability
• Retention and  churn management
• Partner management skill
• Capability to influence cross functionally under matrix structure

5. Key Performance Indicators (Max 5)

• Achievement of business KPIs of enterprise mobility through various measures
• Coordinating and Monitoring of SSC Operations for VIBS Business Partners Management

• Performance
• Associate Selection and remuneration
• Team development

6. Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.

1. Bad debts VIBS  (NON Mobility )  : As per target
2. Agency cost
3. Cash Collection

7. Risks, Challenges, Job Context (Short Description)

• The job involves to drive Collections and Account Retention, reconciliation related activity, required co-ordination and follow-ups with circle/ zonal team, segment, for Collections related activities and Reducing Bad Debts and Involuntary through Proactive, Reactive and Predictive approach.

Also required Co- Ordination with inter department to process alignment

8. Job purpose of Direct Reports & Dotted Reports

Direct Report / Dotted Report Position

Job Purpose

FIELD COLLECTION

Inhouse RM’s