Manager – Retail Store Operations

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Calicut

Job Purpose

To manage the profitability of the company owned store

Key Result Areas/Accountabilities

Sales
1. Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a VodafoneIdea store

2.Ensure and monitor quality of acquisition through the store
Revenue

   -Deliver revenue targets for the store

  -Increase revenue per footfall by aiding customers purchase decisions
RoI
   –  Achieve profitability (Return on investment) targets for the store
   –  Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
     -Manage churn and achieve customer satisfaction for walk-in customers
Store Management
     -Ensure adherence to store processes in terms of documentation and systems
     -Ensure infrastructure / store upkeep
     -Maintain availability of stock at the store while adhering to norms
     -Ensure appropriate placement of pop-ups and product displays at store
Marketing
     -Execute marketing, branding and promotion activities
     -Ensure fliers/ brand POS are available at store
     -Resolve channel-specific issues within specific timelines

Core Competencies, Knowledge, Experience

• Store Management
• Team Management

Must have technical / professional qualifications

• Graduation Must