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Role
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Store Manager
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Band
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M1
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Location
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Mumbai
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Job Purpose
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- Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
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Key Result Areas/Accountabilities
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Sales
- Achieve sales target for all products at store
- Ensure and monitor quality of acquisition through the store
Revenue
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
ROI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
- Manage churn and achieve customer satisfaction for walk-in customers
Store Management
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate placement of pop-ups and product displays at store
Marketing
- Execute marketing, branding and promotion activities
- Ensure fliers/ brand POS are available at store
- Resolve channel-specific issues within specific timelines
People
- Resolve store-specific issues within specific timelines
- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
- Identify gaps in performance of immediate team and ensure training to bridge the same
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Core Competencies, Knowledge, Experience
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Critical Success Factors
- Continuous Learning & Empowering Talent
- Building Team Commitment
- Leads Decision Making & Delivering Results
Threshold Functional Competencies
- Products, Services and Technology Knowledge – Consumer
Differentiating Functional Competencies
- Sales Planning and Forecasting
- Solving Problems
- 1 – 5 years of experience of retail store and customer relationship management
- Revenue Target achievement and cost management
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Must have technical / professional qualifications
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Essential : Graduation
Desired : full – time post – graduation in business management/MBA
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