Manager – Retail Store Opertaions

Role

Store Manager

Job Level/ Designation

Manager

Function / Department

Retail

Location

Sangli

Job Purpose

Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)

Key Result Areas/Accountabilities

1. Sales acquisition
2. Customer Service
3. Store management
4. People management
5. Marketing
6. Store profitability
7. HSW
8. Store Manager will be primarily responsible for Profit & Loss of his/her store operations.
9. Must have experience of handling 5-7 team members, proven track record. Eye of details.
10. Should have working knowledge of account management of SME/SOHO accounts.
11. Understand Digital landscape and drive digital penetration.
12. Drive Customer Service Experience & Excellance.

Core Competencies, Knowledge, Experience

1. Good communication and convincing skills
2. Customer handling
3. Store handling
4. Team handling skills
5. Decision making and delivering results
6. 2-5 Years experience

Must have technical / professional qualifications

1. Graduate
2. Preferably from Telecom and Retail