Manager-Retention & Collection

Other
Salem, IN
February 21, 2023

Job Overview

  • Date Posted
    February 21, 2023
  • Location
    Salem, IN
  • Expiration date
    --

Job Description

About: 


Retention & Collection Field Executive

 

Job Level/ Designation

M1

Function / Department

Customer Service

Location

Salem

Job Purpose
  • Drive assigned Retention & collection agencies for delivery of KPIs.
  • Ensure SLA delivery with complete adherence to Code of Conduct.
  • The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
  • Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.

Key Result Areas/Accountabilities

Drive assigned Retention & Collection agencies for delivery of KPIs.

·Ensure SLA delivery with complete adherence to Code of Conduct.

· Develop and plan infrastructure at agency as per allocation and forecast.

· Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.

· Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW.

· Do regular field visit with/without field agent for audit/recovery purpose

· Engage in development and implementation of various training/coaching programs of team members

Core Competencies, Knowledge, Experience
  • Strong Negotiation skills and communication skills
  • Exposure to customer retention & collection role.
  • Analytical Skills.
  • Good process / systems knowledge / experience
  • Presentation Skills

Must have technical / professional qualifications

Graduate / PG in any field

 Communication skills

MS Office & Presentation Skills


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