Manager -Technical Support

Technology/ IOT/Cloud
Pune, IN
February 21, 2023

Job Overview

  • Date Posted
    February 21, 2023
  • Location
    Pune, IN
  • Expiration date
    --

Job Description

About: 


Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TM-Cost Analyst

Job Level/ Designation

TM-Cost Analyst (M1)

Function / Department

Technology (Field Operations)

Location

Pune

Job Purpose

 
  • Responsible for Circle Infra Billing and Opex control
  • Deliver SLA/KPI for Infra network and continuous improvement.
  • Strong Governance mechanism with cross functional team; Finace, Commercial, Infra Partners.

Key Result Areas/Accountabilities
 
  • Collect and analyse financial information related to the VIL network opex expenses.
  • Reconciliation with Partners for the billing and invoicing.
  • Delivery SLA/KPI for Infra network in line with Vodafone Idea vision. (Network Availability -99.95%)
  • Audit of the partner, improve accuracy of budgets and forecasting and relevant actions.
  • History data analysis and Opex saving initiative and drive.
  • Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.
  • Efficient governance of Infra Provider, Commercial, Finance and Internal network Team. Engagement at strategic and operational level to ensure best in class service experience to customers.

Core Competencies, Knowledge, Experience
  • 5-7 Years of Experience in Domain (Infra Management ) with 5-7 experience in handling Large Scale Telecom industry
  • Experience in implementation, operations & management of Infra data Management and services in large service provider environment.
  • Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
  • Ability to drive operational excellence through standardization and innovation in processes/systems/tools.
  • Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies
  • Excellent team building capabilities and communication skills.

Must have technical / professional qualifications
  • BE in Electronics & Telecommunication/IT. 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership


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