Manager – TES
Job Description
Role |
TES Manager |
Job Level/ Designation |
M1 |
Function / Department |
Technology |
Location |
Ahmedabad |
Job Purpose |
To ensure timely delivery of Delivery circle customer’s orders as per agreed CRFS Date and ensure enhanced customer satisfaction to make NPS Positive for Fixed line services |
Key Result Areas/Accountabilities |
Delivery of fixed line services as per committed timelines. · Implementation of Project Management framework for strategic top customers in circles for differentiated service experience. · Ensure timely project plan and weekly project updates to posting circle Project manager. · Own customer coordination in delivery circle for execution of the Link. · Schedule regular review meetings with all stake holders in Circle for timely execution as per CRFS Date. · Get customer acceptance after link handover within target TAT. · Link / project handover to billing and assurance team after commissioning. · Coordination with MS partner / Off-net service providers |
Core Competencies, Knowledge, Experience |
Ensure Delivery of fixed line services to VBS customers as per committed timeline through effective project management and customer interaction by service delivery function. · Implementation and compliance of automated service fulfilment / SOM process · Governance and management of Off-net service providers & CPE vendors |
Must have technical / professional qualifications |
• Essential : Graduation – BE work ex:5 to 7 |