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Role
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TM- Core Operations
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Job Level/ Designation
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Manager / M1
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Function / Department
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Core / Technology
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Location
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Mumbai
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Job Purpose
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The role will be responsible for ensuring CS/PS/IMS Core System up time, Operations of CS/PS/IMS and ensuring regulatory compliances
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Key Result Areas/Accountabilities
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Key Accountabilities:
- System’s availability > 99.999%.
- External Interface ( Gi /Gy/IPLC)availability > 99.5%
- Adherence to daily O&M routines and node health checks
- Report analysis and communication to management
- Hygiene of PaCo equipment rooms.
- Spare availability < ensuing strict compliance as per vendor agreement.
- Provide L3 support to team in case of any issue which team is not able to fix by its own before doing the final vendor level escalation
- In case of emergencies ensuing that management and top hierarchy is full updated with the progress on ground
- Ensuring every change is documented after it is executed for future references and also same gets updated in LLD & HLD
- Ensuring project roll outs of Packet core nodes as per corporate plan
- Doing the required budgeting for various links being used in PaCo network with finance team for payments and fund allocation for network expansion
- Design discussions & finalization for various PaCo Project Roll/Augmentation at Delhi circle
- Ensuring HLD & LLD is as per planned design before actual implementation
- Ensuring system or services dry run before actual launch for subscribers in applicable cases
- Ensuring that any PaCo equipment installation is done in accordance with Vodafone Infra guidelines
- Ensuring required approval from all concerns like RA/IT/Security/SNOC/COG/UAT before making any node on air for customer traffic
- Customer complaint analysis and reduction
- Ensuring end to end analysis of complaint type’s tagged at CS and doing the required analysis from packet Core end
- Doing the required communication to other network teams for findings from the packet core end.
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Core Competencies, Knowledge, Experience
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- 3 to 5 Years’ experience in the field of any Core Operations (PACO/CS/IMS).
- Demonstrate experience of working in Telecom Service delivery function.
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Must have technical / professional qualifications
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- B.E
- Good understanding of GSM and data call flow and Gy & Gx
- Effective communication and interpersonal skills
- Proactive in approach with positive attitude
- Balanced in handling emergencies.
- Experience in virtual team management
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