Manager – Zonal Field Engineer

Role

Zonal Field Engineer

Function / Department

Technology/ Quality

Location

Rajasthan/Jodhpur

Band

M1

Job Purpose

This role will be accountable for quality and performance of RAN network, ensure prompt monitoring, trouble shooting and optimization of network to deliver superior voice & data experience to customers in their respective zones.

Key Result Areas/Accountabilities

• Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
• Zonal network complaints analysis
• Doing complaints visits and resolution
• Engagement with teams for network complaints management and drive network performance improvement and perception programs
• Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, network complaints etc.
• Regular drive tests and benchmarking of network rollout performance with competitors, and share insights to zonal business with lead

Core Competencies, Knowledge, Experience

• In-depth technical knowledge in radio network parameters
• Excellent domain knowledge and on- field optimization experience
• Very good analytical skills to trouble shoot network quality KPI degradation customer complaints

Must have technical professional qualifications

B-tech electronics and telecommunications with 5+ years of experience