OTC – Manager / Sr. Manager

Shift : US

** Comms : Excellent

** On Paper TL

** WFO

** OTC Tower
Lead

** International Voice Process

• Collection on past due invoices & invalid
  deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to
  disputed invoice
• Research and analyze the disputes/deductions
  in ERP
• Follow-up with various departments to get
  supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for
  process and automation improvements
• Daily reporting of individual portfolios to
  track and supervise the past dues
• Implement collections strategy to reduce the
  past due Research and resolve issues in a manner to expedite all cases in
  order to avoid any adverse customer impact
• Work as a phenomenal teammate to process any
  Adhoc request in a timely manner.
• Deliver quality customer service by researching
  and responding to all internal & external partners’ inquiries quickly,
  optimal and expertly.
• Call out problems to senior staff members and
  or management as appropriate.

Qualifications we seek in you

Minimum qualifications

• Any Graduate
• Strong Communication Skills (verbal and
  written)
• High Energy level

Preferred qualifications

• Good customer handling skills

Requirements

Benefits