Platform Support Engineer

NCG (NetConnect Global) is a digital transformation, professional services, and engineering company that delivers cutting-edge solutions for global organisations and technology startups. Since 1997 we have been helping companies and established brands reimagine their business through digitalisation. NCG is a Great Place to Work Certified Company with over 22,000 Alumni and 1600+ full-time permanent employees. We are looking for a superstar Platform Support Engineer to join our team.

Location: Bangalore/Hyderabad

Experience: 3-5 years

Notice Period: Immediate joiners required ( 15 days max)

Qualification: Graduate

MODE OF WORK: Hybrid, initial 15 days daily reporting to office

Mandatory Skills: Linux /Programming / Scripting skills

Job Requirements:

• End User support for Linux Systems and services in a 24*7 production environment.
  Shifts can be rotational/permanent.
• Collaborate with other technical teams to solve problems and continually evolve the technology.
• Respond to alerts, report issues and escalate problems as required.
• Prepare and maintain documentation of issues and resolutions.
• Support day-to-day operations of the environment including installing, configuring, maintaining, and troubleshooting compute environment.
• Respond to alerts, report issues, escalate problems as required, and resolve significant matters by exercising independent judgment within established support practices.
• Troubleshooting issues related to Kickstart, NFS, DNS, DHCP, LDAP, SAMBA, Apache, NGINX, X-display, VNC, NFS, mount, load, network etc.
• Ensure compliance with Synopsys security policies such that stakeholder information is protected.
• Create/modify scripts to quicken troubleshooting and resolution of issues.

Skill Set Required

• Strong knowledge of R&D Linux environment.
• Experience with automation and configuration management tools such as Ansible.
• Experience with hypervisors (VMware/oVirt/KVM/OpenStack/Citrix XenServer) provisioning and management.
• Programming / Scripting skills in shell/Perl/Python.
• Advanced knowledge of the Linux operating system.
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Proven ability to work in a dynamic team environment, collaboratively working to resolve problems spanning multiple disciplines.
• Basic Networking fundamentals including TCP/IP, DNS, subnetting, routing, etc.
• Solid knowledge of infrastructure services like Kickstart, NFS, DNS, DHCP, LDAP, SAMBA,
• Apache, NGINX, X-display, VNC.
• Knowledge of RAID Concepts.
• Academic degree in Engineering.

Benefits and About NetConnect Global:

Why NCG?

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you.

We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!

What We Offer:

• Career and competence support.
• Clearly defined career paths
• Medical Insurance up to Rs.20 Lakhs *
• Personal Accident Policy
• Paid Maternity Leave and Paternity Leave
• Employee Assistance Program
• Gratuity
• Relocation Assistance
• Open Door Policy
• Disability Income Protection
• Equal Employment Opportunity