Process Lead – Hire to Retire (Travel & Expenses Professional)

Job Title: Process Lead – Hire to Retire (Travel & Expenses Professional)

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services.
We leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers
We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with.

Change the future with us:

·       Responsible for processing/auditing of business travel & expense claims in a timely and accurate manner, ensuring that all claims comply to their country specific expense policy requirements

·       Ensure all KPIs are met as per SLA.

·       Hand on

·       Respond promptly to queries raised by the Customer.

·       Ensure responses received from employees are actioned in a timely manner and handle L2 queries

·       Communicate any changes to Customer and to the team on any policy change and documenting the same.

·       Proactively raise issues and concerns with stakeholders and management regarding day-to-day tasks and formulate/implement process improvement initiatives

·       Identify and participate in process improvement initiatives and assist with system integration/automation

·       Provide administrative and analytical support to Management

·       Promote and enforce T&E policy understanding and adherence

·       Manage day to day deliverables, ensure no backlogs created

·       Hiring and training of new joiners

·       Identifies training needs for the associates/team members

·       Participates in internal & external governance by adhering governance models applicable at a process level

·       Diagnosis the gaps in existing process, identifies opportunity for improvement and implements the re-engineering initiatives in order to meet client and internal commitments on a continuous basis

·       Identify and drive process improvements

·       Work with Business enable functions like quality, training, hiring, internal and external clients

We don’t need superheroes, just super minds:

·       Excellent Presentation skills

·       Excellent Customer handling skills is a must

·       Excellent interpersonal and communication (Written and Verbal) skills a must.

·       Team Handling experience

·       Strong understanding of human resources policies, procedures, and benefits is preferred.

·       Work well in a dynamic team environment with changing priorities and deadlines.

·       Analyze and Resolve issues

·       Client centricity and Business Metrics management

·       Customer Orientation, multi culture context

·       Collaboration internal and external

·       Effective Coaching and Team Management skills

·       Willing to Stretch and work during the spikes in volume

·       Experience in end-to-end corporate card administration, T&E reporting, spend analysis, T&E payments, and reconciliations

·       Transition experience on T&E related activities

Make your mark in our exciting world at Siemens:

This role is based in Bangalore. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the craft of things to come.

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers