Quality Analyst (Non Voice Process)

Opening
for Quality
Analyst -( Non Voice) Leading MNC- Kochi

Location: Kochi

Job
Role: Quality
Analyst ( Email/Chat)

Experience-
3+ years ( 1 Years as QA)

CTC-Chennai-7.0 L -8.0 L

Educational
Qualification – Any Graduate

Shift-
Flexible

Notice
period- Immediate/30 Days Preferably

Job
Description

• Review
calls/completed cases for adherence to internal/regulatory guidelines

• Record
feedback on Agents & his/her areas of improvements

• Bring
in necessary changes to the process and constant updating of core
process

• Attend
calibrations sessions both internal and with the clients

Skills-

• Good
communication skills • Attention to details

• Computer
Savvy – MS office & Internet

• Good
comprehension skills

• Willingness
to work in shifts

• Analytical
Thinking & skills

• Knowledge
of sampling methodology

• Knowledge
of QC tools