Resource – Quality Monitoring – Dealer Management System (DMS)

Job Requirements

Position title

Resource – Quality Monitoring – Dealer Management System (DMS)

 

Reports to

Manager – Digital and Analytics

 

Job grade

Assistant Manager

 

Location

Chennai

 

Job Purpose

This position is responsible for testing, monitoring quality and handling operations requirements related to Dealer Management System (DMS)

 

Key Responsibilities

• Perform the detailed analysis of complex business process requirements and provide the appropriate system solutions
• Identify, interpret and validate the requirement documents from business.
• Prepare the documents for functional design and test cases
• Provide consulting services on both new implementations and existing support projects
• Act as a liaison between the business functions and the technical team.
• Perform the master data reconciliation for domestic and international projects
• Monitor the daily interfaces and identify the issues
• Identify the gaps and issues in the existing process and suggest the work around solutions
• Proactively identify and propose business process or system enhancements
• Provide consulting services on both new implementations and existing support projects
• Provide ad-hoc training and user support as required
• Work self-directed and independently; may act as subject matter mentor to more junior members

Work Experience

Education

Bachelor of Engineering / Technology

 

Experience

• 3 to 5 years of experience in a full cycle implementation as well as in support
• Sound knowledge in SD Modules and DMS
• Ability to multitask and manage multiple deliverables and projects at the same time
• Understanding of accounting business processes
• Ability to work in a team environment, effectively interacting with others
• Handle changes or emergency transports as needed for high priority issues