Senior Consultant

Consulting-CS&AD-Senior Consultant/Manager-Digital Transformation 1
Bengaluru
December 26, 2022

Job Overview

  • Date Posted
    December 26, 2022
  • Location
    Bengaluru
  • Expiration date
    --

Job Description


 

   

 

We are looking for Consultants for Customer Strategy and Applied Design team, focused on Strategy & Operations.  The role involves responsibility for being a part of/leading a work stream or module on a large-scale project or overall delivery lead in case of short term/ small scale engagement. Candidates should be able to demonstrate professional experience and knowledge, coupled with strong technical background to help define and execute/contribute to end-to-end cross-functional projects.

 

Company – Deloitte Touche Tohmastu India LLP

Department – Consulting

Minimum Qualifications:

  • Years of Experience: minimum of 3 years and above
  • Well-developed business acumen and strong problem-solving attitude with the ability to visualize scenarios, possible outcomes & operating constraints.
  • Good communication skills both written and oral, ability to make impactful presentations & expertise at using excel & PPTs
  • Experience in facilitating process walkthroughs, process mapping and radical process re-design.
  • Experience in process analysis and mining to identify improvements. Should be able to analyze information available across various formats and derive actionable insights.
  • Experience in end to end customer journey mapping and skilled at designing customer service processes that scale at every point in the customer lifecycle including sales, onboarding and retention.
  • Possess in-depth knowledge of quality and operational excellence metrics and processes
  • Demonstrated ability to handle operations smoothly and to lead by influence, including the delivery of cross functional and transformation projects
  • eTOM practitioner / certification  
  • Experience in Technology enablement focused on process optimisation

 

Other skills:

  • Well versed with Microsoft office tools (Excel/Word, PowerPoint etc.).
  • Strong Education Background. Relevant post graduate degree/relevant certification is preferred but not mandatory.
  • Must be a Team player
  • Strong interpersonal skills and ability to navigate multiple stakeholders across projects or programs.
  • Strong sense of ownership and accountability of tasks with attention to detail.
  • Willingness to travel for short- and long-term duration.

 

Good to have:

  • Digital enablement, Lean and Agile experience is an added advantage.
  • Good SQL skills with ability to mine data