Job Overview
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Date Posted
January 4, 2023
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Job Description
- Own and manage Incidents, Problem records and Change management, per HSBC ITIL standards.
- Managing major issues (P1 in nature) and took them to closure.
- Handling and improving Batch monitoring, issue resolution and Service requests.
- Manage the implementation of the Disaster Recovery and role-swap of various Production systems.
- Managing production releases and deployment.
- Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc.), using automated dashboards.
- Work closely with the Engineering / product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture.
- Communicate effectively with various Business & IT teams. Collaborate effectively with global members to achieve desired outcomes.
- Work during India office hours (9 AM to 6 PM), but provide 24*7 on-call support out of office hours on rotation / need basis.
- Ensure adherence to different SLAs.
- Understand monitoring tools and evolve the tooling to improve the Operations teams’ ability to proactively deal with production issues.
- Should comply with audit, data protection & IT Security procedures to ensure integrity of system.
- Should be open to learn new technologies based on project requirements.