SENIOR SOFTWARE ENGINEER/Wholesale IT

January 4, 2023

Job Overview

  • Date Posted
    January 4, 2023
  • Location
  • Expiration date
    --

Job Description

  •  Own and manage Incidents, Problem records and Change management, per HSBC ITIL standards.
  • Managing major issues (P1 in nature) and took them to closure.
  • Handling and improving Batch monitoring, issue resolution and Service requests.
  • Manage the implementation of the Disaster Recovery and role-swap of various Production systems.
  • Managing production releases and deployment.
  • Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc.), using automated dashboards.
  • Work closely with the Engineering / product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture.
  • Communicate effectively with various Business & IT teams. Collaborate effectively with global members to achieve desired outcomes.
  • Work during India office hours (9 AM to 6 PM), but provide 24*7 on-call support out of office hours on rotation / need basis.
  • Ensure adherence to different SLAs.
  • Understand monitoring tools and evolve the tooling to improve the Operations teams’ ability to proactively deal with production issues.
  • Should comply with audit, data protection & IT Security procedures to ensure integrity of system.
  • Should be open to learn new technologies based on project requirements.