Service Team Lead- Retail- Offline Merchant-QR
Job Overview
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Date PostedFebruary 14, 2023
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Location
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Expiration date--
Job Description
Pls find the below JD of Service TL.
Ø Capable to handle minimum 20 to 25 FSE’s (on-roll).
Ø Base Location Geographical knowledge required.
Ø Team handling & motivation
Ø Handling merchants complaints day to days basis
Ø Allocation of the complaints to the FSE’s based on pin codes.
Ø He should aware of the TaT closer (with in the time line) minimum 48 hours
Ø Device return pic-up from merchant by service team (FSE’s).
Ø Team follow-ups on merchants complaints vs closer part.
Ø Finally Team (FSE) productivity responsibility.
