Systems Administration Senior Associate
Job Description
Req ID: 223562
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Administration Senior Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Management and oversight of service delivery processes, which may include incident management, request management, change management & service level management as well as resource coordination and client management.
Experience of working in an IT Help Desk or Customer Services environment.
Follow up with engineer for closing the tickets those are going to be SLA breached
Daily Change schedule reminder to respective change assignee.
Summary report on all Critical incidents for the day.
Knowedge of SLA Metric , Process knowledge , Support Scope and Inter team SPOC contacts.
Candidate will be working on ITSM ticketing tool and will be responsible for correct assignment of Incidets and Change tasks to technical teams.
Responsible for sharing reports for critical incidents and workload assignement during the different shifts.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Segment:
System Administrator, Change Management, Help Desk, Information Technology, Consulting, Technology, Management