T&E Consultant/ Sr Consultant

Job Title : T&E – Travel & Expenses Management

Job Location :  Gurgaon

Exp : 3 to 8 yrs

Responsibilities

• Performing task of audits of expense reports in auditing tool
• Identify and escalate critical incidents with a strong sense of urgency and ownership
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Use CONCUR skills to trouble-shoot configuration issues – (Preferable)
• Collaborate with various cross functional teams to resolve the issues
• Responsible for handling customer requests within the prescribed SLA.  Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction
• Understanding of the Travel and Expense process functionality and capabilities – Preferable

Desired skills:

·       Understanding of basic knowledge on processes around Travel and Expense (T&E) process i.e. CONCUR, T&E audits, statement reconciliation, dispute resolution, Delinquencies, terminations, Service NOW – Preferable

·       Excellent communication skills over phone, email and chat

·       Proactive problem solving, analytical mindset and customer centric approach

·       MS office tools like Excel, SNOW and Outlook

·       Good team player

·       Flexible

·       Positive Attitude