Team Leader (Non Voice Process)

BPO
Karnataka
October 28, 2022

Job Overview

  • Date Posted
    October 28, 2022
  • Location
    Karnataka
  • Expiration date
    --

Job Description

Job Description

Greetings from 2COMS,


Opportunity for Team Leader (Non Voice) with one of the MNC.- Bangalore



Position – Team Leader-Operations (Non Voice process)
Exp – 3+ Years (Currently a Team Leader)
Location – Bangalore 
Shift- Flexible
CTC- 7.50 LPA


? Need to handle a span size of 50-75 HC
? Excellent verbal & written communication & presentation skills
? Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
? Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
? Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
? Ability to exercise managerial judgment and perform as a mentor
? Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills
? Leadership skills / Team Management Skills
? Knowledge of Client and end user requirement (Before starting floor management).
? Basic understanding and ability to trouble shoot issues and implement change as needed
? Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
? Ability to drive results against SLA performance indicators

Interested Candidates Can share their Cvs at sushma.m@coms.com or whatsapp 8981456678

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