Ultrasound CS Business Partner Manager

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Ultrasound CS Business Partner Manager based in Bengaluru.

 

Our global team: Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

 

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

 

Internal Title: Service Operations Manager

Business Title : General Manager

Location : Bengaluru

 

• Pro-active contribution into the market transparency of the countries: to understand a Healthcare system, customer structure, trends and competitive environment.

• Active contribute to the Go-to-Market analysis and strategy implementation for the countries in his/ her responsibility (to understand the strategy and to suggest ideas and concrete steps).

• Conduct CS business planning, forecast updates and reviewing plan achievements.

• Create an understanding of the Siemens Healthineers Ultrasound strategy at the Service business partners to facilitate and ensure an aligned Go-to-market approach in accordance with Siemens Healthineers´ Ultrasound strategy. Work together with the Business Partner(s) on the country strategy, establishing a suitable market presence and working on accounts

• Responsibility for contracts with business partners regarding Agency and Distributor Agreements and the related Supplemental Agreements and Annexes.

• Discusses with the Business Partners, training and education needs, ensuring an up-to-date BP sales & Service organization.

• Definition, development and implementation of the Zone/Country Customer Services Partner Management strategy and following up on its continuous improvement.

• Proactively align with Global CS HQ and Zone US Lead making sure that Global & Zone Partner strategy is in line with local needs.

• Define and review the Service Partner landscape.

• Onboard Service Partners, ensuring the perfect understanding of processes and operational expectations.

• Responsible for all contracts with Service Partners in the Zone/Country.

• Implementation of a systematic performance management system, to be presented to the Global & Zone management on a regular basis.

• Mapping operational performance and business results of all Partners within the Zone/Country of responsibility.

• Rollout of global tools & processes across the Zone/Country Partner community.

• Provide transparency of Service Partners performance (e.g.: Customer Satisfaction, CCR, Revenue, Margin, Service delivery performance, etc.).

• Ensure certification and training of Partners.

• Conduct yearly Partner performance assessment.

 

• Minimum 5 years professional experience in Med-Tech environment

• Ultrasound experience within the industry is mandatory

• Experience with Medical Equipment, diagnostics instruments and Healthcare Customers

• Business Know-How regarding contract management, financing topics and internal processes

 

Your attributes and skills

• Communication skills and cross culture awareness

• Being assertive, networking- and teamwork skills

• Strategic thinking

• Willingness to travel of up to 50% of the overall working time including travel to high risk countries

 

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, gender, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, and other categories protected by federal, state or local law.

At Siemens Healthineers, we take our difference to heart. We are a strongly knit team of 50,000 Healthineers all driven by the purpose of enhancing the quality of healthcare. We value diversity and inclusion and are committed to equality for all. Our people are all talented in their own unique way. Our diverse backgrounds, experiences and ideas enable us to push boundaries and create new innovative technologies for our customers and patients all over the world. Working with us, you will be part of an international working environment made up of diverse teams and cultures, an environment where everyone is valued and recognized.

 

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.