|
Role
|
BI Enterprise Data Warehouse Application Ops
|
|
Job Level/ Designation
|
M2- Assistant General Manager
|
|
Function / Department
|
IT- BI, Analytics & Campaign Mgmt Ops
|
|
Location
|
Pune- Hinjewadi
|
|
Job Purpose
|
Responsible to provide operational Support, maintenance, ensure availability of the Systems and Business KPIs, along-with ensuring development of the relevant metrics & measures to enable continuous improvement of designated Business applications in the BI & Analytics portfolio. Manage incidents, problem tickets, releases, upgrade activities, and ensure seamless Build to Operate transitions.
|
|
Key Result Areas/Accountabilities
|
- Responsible for end-to-end management & ongoing-holistic health for a portfolio of BI applications & related technology areas involving multiple partners e.g. IBM & wide number of PAN India Business Users across multiple functions.
- Engagement with key business stakeholders over fortnightly meet understanding their issues & operational support required for resolution on timely manner.
- Governance of Vendor partners to ensure compliance to Service Level Agreements, Change & Release management, deployment cycles & data delivery processes.
- Work closely with Applications Development Team & regularly review the Solution Designs to close loop Operational level challenges & ensure seamless B2O with minimum Application downtime, thus minimizing failed changes & roll-back scenarios.
- Provide meaningful data insights and support AD-Hoc analyses as required.
- Work closely with partner AQ teams and ensure delivery of business DB queries and data to PAN India users within stipulated time.
- Accountable for resolution of incidents within TAT & ensure resolution time is within agreed threshold defined for the severity of the incident. Ensure timely Root Cause Analysis for all Sev-1 & Sev-2 severities so as to prevent any recurrence, along-with prompt & timely communication to all stakeholders.
- Act as a focal point for business users to communicate application related updates or issues across multiple functions & collaborating with other teams and partners on changes, fixes & upgrades.
- Work with Partners & Business to drive initiatives to institutionalize Operational Excellence through kaizens, Green/Yellow/Black belt projects & process optimizations to reduce Opex costs. Identify optimization initiatives to automate repetitive manual tasks by bringing in efficiency using technologies such as Robotic Process Automations, Ansible or other ML/AI technologies.
- Work with internal & external audit partner teams such as KPMG, IBM on security audits to assess & ensure applications’ compliance with Vodafone Idea Ltd security policies.
|
|
Core Competencies, Knowledge, Experience
|
- Experience in managing people & technologies in various levels of IT delivery with a graduation in Engineering or equivalent and Post-graduation in Computer Science.
- Ability to think analytically and independently with a strong technological background, drive initiatives independently for incident management and reduction, process optimization, application environment stability, high availability, capacity planning and licensing.
- Data Architecture – Data Warehouse, Data Mart, ODS, ETL, reporting, analytics, master data management, Hadoop based DataLake .
- Ability to think critically in order to bring efficiency within the operational systems and processes by remove redundancies or through automation using new technologies.
- Must have a knowledge of Agile & DevOps
- Ability to thrive under pressure and possess strong ability to drive initiatives independently.
|
|
Must have technical / professional qualifications
|
B.E/BTech or equivalent and Post-graduation in Computer Science
|
|
Years of Experience
|
Minimum 12 to 15 years of experience IT Service Industry
|
|
Industries to look from
|
Telecom & IT
|
|
Ideal Organizations to look from
|
|
|
Direct reports
|
Waleed Nethagani
|
