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Role
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Area Retail Lead
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Band
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M2
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Location
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Mumbai
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Job Purpose
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- Overall responsibility for activities at Vodafone stores & Franchisee spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
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Key Result Areas/Accountabilities
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- Drive and facilitate best-in-class customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA.
- Drive various revenue KRAs like Postpaid Sales , Plan Upgrade , Premium Number Sale etc at Large Format Stores and Franchisee stores to ensure profitable operations
- Expansion of franchisee partners
- Manage a large team of Full time employess and associates to drive the sales and service agenda
- Contribute to the business performance by acquiring high quality postpaid customers. Lift up the base revenue through upselling higher value plans and mobility plus products.
- Ensure Channel and Store Profitability by driving scale, optimizing opex, and leveraging new lines of businesses.
- Drive a high engagement agenda and a performance culture along with investment in learning & development. Promote HSW and Diversity.
- Drive a Digital First culture in the Retail function in the cluster
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Core Competencies, Knowledge, Experience
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Critical Success Factors
- Continuous Learning & Empowering Talent
- Building Team Commitment
- Leads Decision Making & Delivering Results
Threshold Functional Competencies
- Products, Services and Technology Knowledge – Consumer
Differentiating Functional Competencies
- Sales Planning and Forecasting
- Solving Problems
- 5-7 years of experience of retail store/ team management and customer relationship management
- Revenue Target achievement and cost management
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Must have technical / professional qualifications
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Essential : Graduation
Desired : full – time post – graduation in business management/MBA
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