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Role
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: ASM- Channels & SOHO
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Job Level/ Designation
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M2
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Function / Department
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Enterprise
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Location
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Mohali
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Hiring Manager
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Cluster Segment Head- Channels & SOHO
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Job Purpose
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Managing operations for Channels & SOHO business for the state covering all segments SME, SOHO, Govt & Strategic Accounts. This position will build and appropriately deploy the requisit resources to gain market share across segments, achieve Budgeted Revenue & NPS.
Develop & Deploye new routes to market like SOHO, Start Up, and Alliance tie ups to gain market presence in the SME/Soho segment
Establish digitally enabled Aqusistion model for Government & Startegic accounts to drive productivity & efficiency.
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Key Result Areas/Accountabilities
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Key accountabilities and decision ownership
Strategic
- To plan, budget, deliver segment revenues and contribution margins over a planning horizon including management of the subscriber acquisition costs
- To implement coverage and distribution strategies aimed at delivering targeted in circle
- To design and implement standardized sales management processes, build scale in the operations & run R&R for channels to drive certain sales behaviour
- Channels Capability development & Certification as per plan
- Implementation of various channel partner metrics in allotted Territory
- Partner Commissioning
- Partner sales & service processes
- Design & Implement new revenue streams in SME, SOHO, startups & Large enterprises.
Operational
- Achievement of 80% SIP of their respective team
- Make 100% of CP qualify the VEPP as per the defined norms.
- Responsible for achieving the Circle Revenue targets for all product portfolio available for SOHO and SME.
- Account planning & drive sales of FLD, FLV and data products through the channel partner teams
- Enhancing Retail engagements to ensure smooth interactions in SME and retail.
- Responsible for Driving Acquisition in Government & Strategic accounts through Desk & Channel management
Development
- Training and coaching of team
HSW Compliance
- Ensure that the HSW norms are adhered to
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Core Competencies, Knowledge, Experience
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Core competencies, knowledge and experience:
Critical Success Factors
- Leadership & People management SKills
- Distribution Channel Management and operational excellence
- Program Management Experience
- Strong analytical and conceptual skills
- Technical sales Capability
Threshold Functional Competencies
- Strong Implementation skills
- Strong Commercial Skills
- Knowledge on Telecom technologies & solutions
- A strong implementation mind set.
Differentiating Functional Competencies
- Should be able to drive cross functional teams
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Must have technical / professional qualifications
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Experience: 8- 10 years plus of which at least 2-3 year should be in a managerial positions managing channel sales teams and technical sales.
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