AGM – CVM Platform & Capability

Role

Platform & Capability Team

Job Level/ Designation

AGM/M2

Function / Department

Marketing

Location

CVM

Job Purpose

Handle Operations – CVM Platforms systems

Integration Project management Initiatives that Drives Consumer business Revenue thru Revenue Enhancement Initiatives, Customer Insights, NPS  & Consumer Lifecycle Engagement

Time bound  & Seamless deployment of Disruptive Innovations, Customer Oriented solutions bringing best service solutions & Capabilities to the business

Monitoring & Tracking Platform Productivity & Cost Savings, Revenue Enhancement through Projects & initiatives over platforms

Business Partner Engagements, Collaboration, Seamless Project Management for CVM lead Transitions

Regularly Update relevant teams on  Capabilities & Platforms – Project Management 

Key Result Areas/Accountabilities

Strategic

Managing central CVM Platform Systems Capable of Executing Formulated CVM Strategy , Aiding Delivery Alignment to Organization’s Transformational Consumer Journeys (Digital & Non Digital),

Monitor , Innovate & Improve  Operations Framework for CVM  – Platform – Deliver Productivity & Cost Savings, Revenue Enhancement(ARPU) , Churn Reduction through Projects & initiatives over Platforms

Deploy New  Capabilities with Disruptive Innovations, Customer Oriented solutions bringing best service solutions & Capabilities to the business

Facilitate Prioritize customer experience initiatives across market segments to improve NPS, Consideration, and Emotional Bonding and Market share.

Operational

Develop Control Mechanisms –Monitor & Manage Performance ; Scan Risks, Demand for Mitigation Plans & Channelize Partners 

Plan Business Requirement Discussions , Business Case Approvals & Seamless roll outs/Deployments

Managing Platform Budgets, Manage Accurate & Time bound Partner Pay-outs

Plan & Roll out Seamless Organizational Level Executions of New Capabilities/Platform Augmentation & Integrations – Time bound, Within Budget

Core Competencies, Knowledge, Experience

Behavioral attributes:

1. Team working skills, high degree of analytical skills, communication and influencing skills, process and detail orientation
2. Broad perspective, find new ways of looking at things, comfortable with complexity & ambiguity, can introduce new slants, can play many roles
3. Excellent influencing and people management skills.
4. Ecosystem awareness and development
5. Leadership skills to influence eco-system and build high performance relationships and teams

Experience, Technical/Professional Qualification

1. MBA with 10+ years of work experience – In sales & consumer marketing. Some telecom experience preferred.
2. Consumer insights and proposition development
3. Customer life cycle management
4. Business management experience with focus on product management & product marketing
5. Domain: Product management / pricing role in Telecom
6. Technology architecture and its impact on business

Must have technical / professional qualifications

BE /Btech MBA